If you are looking for a rewarding position in which you are supported by your teammates, able to collaborate with other agencies, support the community, and help individuals and families experiencing a crisis, please keep reading!
Working for CommUnity Crisis Services & Food Bank can be summed up in one word: support.
CommUnity team members support each other through everyday tasks, major life events, and everything in between. We work with other local and national organizations to support our community. And, above all, we equip our team members with the proper training and tools to confidently support clients in their most vulnerable moments and times of greatest need.
CommUnity fosters flexible work schedules and strongly emphasizes a culture of value and recognition of team members for their hard work, dedication, accomplishments, and experience. Every day is a little different from the last.
Crisis Helpline Operations Coordinator
Position Overview: The Crisis Helpline Operations Coordinator coordinates the daily operations of the 24-hour phone, chat, and text Crisis Helpline Program including promoting the mission and vision of the organization through support, supervision, and training of the crisis intervention team members. We are currently hiring coordinators to oversee counselors on an LGBTQ youth-focused crisis line through 988.
NOTE: Only candidates residing in Iowa, Illinois, Minnesota, Wisconsin, Missouri, Nebraska, Florida, Virginia, and Maryland are eligible for this role.
Applicants will be notified of hiring outcome in early June.
Roles and Responsibilities:
- Supervision, support, and evaluation of the 24-hour crisis phone, chat, and text services team
- Ensuring coverage for 24/7 crisis intervention services
- Assisting with volunteer training and supervision
- Providing ongoing training to staff and volunteers
- Scheduling, payroll approval, data collection, and counseling as needed
Requirements: One of the following
- Bachelor degree in a human services related field and minimum of 1 year experience in a human services organization
- Bachelor’s degree, Associate’s degree, or High School diploma in a non-human services-related field with a minimum of two years of experience in behavioral or mental health services, and 30 hours of crisis and mental health in-service training,
- Other Chapter 24 Accreditation standards for crisis response staff hiring (see Iowa Code 441—24.24(225C) for more details)
Special Knowledge and Skills:
- Supervisory and teaching skills, effective written and verbal communication skills, counseling skills, administrative skills, etc.
- Ability to model a client centered, compassionate, non-judgmental approach
- Experience making presentations to groups
- Dependable transportation and insurable under agency liability insurance
- Complete mandatory training programs at first available opportunity
- Strong analytical and systems focused background
- Proficient with Microsoft Office suite of applications, with emphasis on Excel
- Ability to work flexible schedule, including occasional evenings, weekends and overnights to provide training sessions, speaking engagements, and to respond to call center emergency situations. Must have the ability to report to work quickly in emergencies
Desired Qualifications:
- Ability to prioritize multiple tasks and work independently
- Individual and group counseling skills
- Proficient in the use of computers
- Knowledge of local, regional and national resources
- Ability to act as a role model for staff, volunteers and interns
- Ability to work under pressure and cope with stressful situations
- Appreciation for providing developmental opportunities for volunteers and crisis intervention staff
- Ability to demonstrate commitment to working with a team of professionals
- Familiarity with suicide prevention, intervention, and postvention
- Personal attributes such as professionalism, commitment to self-improvement and development, friendliness, tact, enthusiasm, creativity, sensitivity, sense of humor, and honesty
Benefits:
- Health Insurance ($148 per month for employee only coverage; CommUnity contributes $150 per month toward dependent coverage)
- Dental Insurance ($2 per month for employee only coverage)
- Flexible Spending Accounts for Health Care and/or Dependent Care
- Paid Time Off including 4 weeks of vacation in first year of employment
- Paid Holiday Leave
- Company paid Life, AD&D, and Long Term Disability Insurance
- Retirement match of up to 5% of salary from CommUnity after six months of employment
If interested please send a cover letter and resume to chinterviews@builtbycommunity.org
Applicants will be contacted for interviews at the earliest opportunity.
We value our innovative culture, offering remote/hybrid options, generous PTO, and a robust benefit package -- including a 5% retirement matching program. The decision to work for CommUnity Crisis Services will not just provide professional satisfaction, but allow you to create a life that works for you.
CommUnity Crisis Services and Food Bank is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $50,000.00 - $53,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
Application Question(s):
- What is your internet speed?
- Are you able to travel to Iowa City, IA for a two day in-person training? This is a requirement for the position.
- Do you currently reside in (or are moving to) Iowa, Illinois, Minnesota, Wisconsin, Missouri, Nebraska, Florida, Virginia, or Maryland? Only candidates from these states will be considered for the position.
Education:
- Bachelor's (Preferred)
Work Location: Remote
