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We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle high call volumes effectively.
List of vacancies we have for you:
- Customer Service Representative
- Technical Support Representative
- Sales Representative
- Travel Associate
- Healthcare Specialist
- Financial Associate
- Telemarketer
Responsibilities:
- Identify and assess customers' needs, inquiries, or concerns and provide accurate and appropriate solutions or information.
- Maintain comprehensive knowledge of company products, services, policies, and procedures to effectively address customer inquiries.
- Utilize CRM software and other relevant systems to document and track customer interactions, ensuring accurate and detailed records.
- Escalate unresolved issues or complex inquiries to the appropriate department or supervisor for further investigation and resolution.
- Strive to achieve and exceed individual and team performance targets, such as call handling time, customer satisfaction ratings, and first-call resolution.
- Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.
Qualifications:
- Amenable to working onsite(office-based)
- Filipino Citizen, or hold relevant residence status
- 18 years old and above
- High school diploma or equivalent; further education or relevant certifications will be a plus.
- Excellent verbal and written communication skills. Preferred language: English.
- Strong active listening skills, patience, and empathy when dealing with customers.
Must be Willing to work to the following Sites ASAP:
(NCR SITE)
- Ortigas
- Cubao
- Quezon Avenue
(PROVINCIAL SITE)
- Cebu City (IT Park / Insular)
Nice to have:
- Proven customer service experience, preferably in a call center or customer support environment.
Further details will be discussed during the interview. Apply now!
Job Type: Full-time
Salary: Php18,000.00 - Php27,000.00 per month
Benefits:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Day shift
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